• Postage and Delivery

    All orders are normally processed and dispatched within 3 working days of receipt of order - most are processed within 36 hrs. 

    United Kingdom

    All UK orders are sent out first class royal mail, so delivery time is normally 1 - 3 working days. If you have not received your order within 7 working days please email the office at office@starshine.co.uk. (Please note that the average postal charge is around £2.00 per Director's Pack.)

    Europe

    For most European countries you have the choice between Royal Airmail, (no tracking, average delivery time 10 working days), or tracked courier service (average price range £19.50 to £29.50, average delivery time 4 to 7 working days). If you have selected Royal Airmail and your order is not received, we may have to send your replacement order by a tracked courier service, in which case you will be asked to pay the additional carriage costs. See the menu HERE for your options and price guide.

    Due to unreliable postal services in some European countries, only a tracked courier service is available as we cannot guarantee delivery within a reasonable time-frame, if at all, by the other postal services. Where a choice is available you will be able to select your choice of delivery at checkout.

    If you are not confident in the delivery services available in your country, please email office@starshine.co.uk to request details of our Digital Pack service. Please note that we are unable to courier to PO Box addresses.

    Please note that we are not responsible for any delays, confiscation or import duties imposed by local customs authorities. You must pay for any charges made. 

    Rest of World

    For most non-European countries we now only offer a tracked courier service due to unreliable postal services in most countries. However, there are a few countries where we still offer the royal airmail service, (no tracking, average price per first pack £9.50),  If you have selected Royal Airmail and your order is not received, we may have to send your replacement order by a tracked courier service, in which case you will be asked to pay the additional carriage costs. See the menu HERE for your options. Where a choice is available you will be able to select your choice of delivery at checkout. Courier prices vary on average between £20 and £70.

    If you are not confident in the delivery services available in your country, please email office@starshine.co.uk to request details of our Digital Pack service. Please note that we are unable to courier to PO Box addresses.

    Please note that we are not responsible for any delays, confiscation or import duties imposed by local customs authorities. You must pay for any charges made.