• Postage and Delivery

    All orders are normally processed and dispatched within 3 working days of receipt of order - most are processed within 36 hrs. 

    United Kingdom

    All UK orders are sent out first class royal mail, so delivery time is normally 1 - 3 working days. If you have not received your order within 7 working days please email the office at office@starshine.co.uk. (Please note that the average postal charge is around £2.00 per Director's Pack.)

    Europe

    For most European countries you have the choice between royal airmail, (no tracking, average delivery time 10 working days), or tracked courier service (average price range £19.50 to £29.50, average delivery time 4 to 7 working days). See the  menu HERE for your options and price guide.

    Due to unreliable postal services in some European countries, only a tracked courier service is available as we cannot guarantee delivery within a reasonable time-frame, if at all, by the other postal services. Where a choice is available you will be able to select your choice of delivery at checkout.

    Rest of World

    For most non-European countries we now only offer a tracked courier service due to unreliable services in most countries. However, there are a few countries where we still offer the royal airmail service, (no tracking, average price per first pack £9.50),  See the menu HERE for your options. Where a choice is available you will be able to select your choice of delivery at checkout.